Public offer

This document is a public offer within the meaning of Articles 633 and 641 of the Civil Code of Ukraine by the individual entrepreneur named in section 11 (hereinafter — the Provider) to conclude an agreement on access to the I SING Room online service on the terms set out below.

1. Definitions

• Service — I SING Room on the website isingroom.com: an online classroom for voice and piano lessons (lesson room, teacher’s dashboard, files, playlists).
• Customer — an individual resident of Ukraine or an individual entrepreneur paying the single tax who has registered in the Service and accepted this offer. Legal entities and taxpayers on the general tax system cannot be customers under this agreement.
• Plan — the scope of access: “One subject” (the “Vocal” or “Piano” module) or “Two modules” (both), for a month or a year.
• Paid period — a month or a year of access under a plan, starting after payment or after the previous period ends.
• Dashboard — the Customer’s personal area in the Service where they choose a plan, pay for it and manage auto-renewal.

2. Subject of the agreement

The Provider gives the Customer access to the Service under the chosen plan for the paid period, and the Customer pays for it on the terms of this agreement. What each plan includes is described in the dashboard (“Settings” → “Subscription” → “What’s included”). The Customer’s students use the Service for free, via the Customer’s link.

3. Conclusion of the agreement

The agreement is concluded in electronic form in accordance with the Law of Ukraine “On Electronic Commerce”. The Customer accepts this offer when, in the dashboard, they choose a plan, confirm their agreement with this offer and click “Pay by card”. The agreement is considered concluded from the moment of successful payment. This offer applies together with the Terms of use and Privacy policy.

4. Plans and prices

Prices are in hryvnia. The Provider is not a VAT payer, so VAT is not included in the price.

Current prices are shown in the dashboard (“Settings” → “Subscription”) before payment.

If the Customer has a promo code discount, it is applied to this price and shown in the dashboard before payment. The Provider may change prices. New prices do not apply to a period already paid for, and the Provider notifies the Customer by email of a price change for auto-renewal at least 14 days in advance.

5. Payment

• Payment is accepted only by payment cards issued by Ukrainian banks, through the monobank internet acquiring service (JSC Universal Bank). Cards issued by foreign banks are not accepted.
• Before the first payment, the bank verifies the card without charging it (0 UAH) and stores it as a secure token. Card details are entered only on the bank’s page. The Provider neither sees nor stores them and sees only the masked card number.
• After verification, the price of the chosen plan is charged to the card. Access opens immediately after successful payment. If the Customer’s access is still active, the new period is added after it ends.
• The Provider sends a payment confirmation to the Customer’s email. The payment history is shown in the dashboard.

6. Auto-renewal

• After the first payment, auto-renewal is on: on the last day of the paid period, the price of the next period under the same plan is charged to the same card, and access is extended.
• 3 days before the charge, the Provider emails the Customer a reminder with the amount and date.
• The Customer can turn off auto-renewal at any time in the dashboard (“Settings” → “Subscription”). The bank then deletes the saved card, and access remains until the end of the period already paid for.
• If the charge fails, the Provider tries again within 3 days and notifies the Customer by email. While there is no payment, the dashboard is closed, but files, lessons and students are kept. The Customer can pay manually in the dashboard, including with another card.

7. Refunds

• First payment for a plan. Within 7 days after it, the Customer may withdraw from the agreement and get a full refund.
• Auto-renewal. If the Customer has not used the Service (taught no lessons) after an automatic charge, they can request a refund of that charge within 3 days.
• Technical error. Funds charged by mistake (a double charge, a charge after auto-renewal was turned off) are refunded in full.
• In all other cases the paid period is not refunded, but access remains until its end.
• To request a refund, write to voicestudio.ising@gmail.com from the email address your account is registered with. The money is returned to the same card within 7 business days after approval; how long it takes to arrive depends on the bank. After a refund, access for the corresponding period is closed.

8. Rights and obligations of the parties

• The Provider provides access to the Service under the paid plan, develops and maintains it, protects the Customer’s data in accordance with the Privacy policy and responds to requests.
• The Provider may temporarily restrict access during technical work, preferably with advance notice, and may suspend the account if the Customer violates the Terms of use.
• The Customer pays for the plan on time, provides real details, does not share access to their account with others and follows the Terms of use.

9. Liability

The Service is provided “as is”. Lesson quality also depends on the internet, devices and browsers of the Customer and their students, so the Provider is not liable for connection outages, browser errors or actions of third parties. If the Service was unavailable through the Provider’s fault for more than 24 hours in a row, the Provider, at the Customer’s request, extends the paid period by the corresponding number of days. The Provider’s liability is limited to the amount paid by the Customer for the current paid period.

10. Other terms

• The agreement is valid until the end of the paid period, and with auto-renewal — until it is turned off or the account is closed.
• The Provider may change this offer by publishing a new version on this page. The Customer is notified of significant changes by email, and for a period already paid for, the version in force at the time of payment applies.
• The parties resolve disputes through negotiation, and if they cannot agree — in accordance with the laws of Ukraine.

11. Provider’s details

The details will be listed here before online payment starts. Email: voicestudio.ising@gmail.com

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